Terms and Conditions
Welcome to The Palette by Azra Ijaz
1. General Terms
- By using this website, you confirm that you are at least 18 years of age or are using the site under the supervision of a parent/guardian.
- ThePaletteByAzraIjaz* reserves the right to modify these Terms and Conditions at any time without prior notice.
- Continued use of the website indicates acceptance of any updated Terms.
2. Products
- We specialize in hand-painted, customized items including jewelry boxes, home décor products, and other crafted goods.
- Each product is unique, crafted with care, and may have slight variations due to its handmade nature.
- Product images are for representation purposes only; colors and details may vary slightly.
3. Orders
- Once you place an order, a confirmation email will be sent to you. Please review the details carefully.
- Orders cannot be canceled or modified after they are processed.
- All products are subject to availability. If an item is unavailable, we will notify you promptly and issue a refund if applicable.
4. Pricing & Payments
- Prices listed on our website are in PKR and may include applicable taxes.
- Payments can be made through [list payment methods, e.g., credit card, debit card, COD].
- We reserve the right to adjust prices at any time. However, the price applicable at the time of purchase will remain final.
5. Shipping & Delivery
- We deliver our products globally to most countries around the world.
- Shipping times vary based on location and product type. Standard delivery typically takes 3-4 business days.
- Delivery delays caused by external factors (e.g., courier service delays) are beyond our control.
6. Returns & Exchanges
- Due to the customized, handmade nature of our products, we do not accept returns or exchanges unless:
- You received a damaged or incorrect product.
- Claims must be made within 7 days of receiving the product.
- To initiate a return for damaged/incorrect items, please contact us at info@thepalettebyazraijaz.com with proof of issue (e.g., images).
7. Intellectual Property
- All content, including product designs, text, images, and logos on ThePaletteByAzraIjaz website, is the property of ThePaletteByAzraIjaz.
- Reproducing, copying, or using our content for commercial purposes without written consent is strictly prohibited.
8. Limitation of Liability
ThePaletteByAzraIjaz will not be liable for any damages resulting from:
- Improper handling or use of the products.
- Delays caused by third-party services (e.g., Leopard courier services).
9. Privacy Policy
- We respect your privacy. Personal information collected during transactions will only be used for order fulfillment and customer support.
- For detailed information, please refer to our Privacy Policy link.
10. Contact Us
If you have any queries regarding these Terms & Conditions, feel free to reach out:
- Email: info@thepalettebyazraijaz.com
- Phone: 03325533110
- Address: C-1 GOR Colony Thandi Sarak Hyderabad, Sindh, Pakistan.