Returns & Exchanges Policy

We are committed to ensuring you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a simple and hassle-free returns and exchanges process, adhering to the following guidelines:

Return Eligibility

• You may return most new, unused items within 7 days of receipt of your shipment.
• To be eligible for a return, the item must be in its original condition, unused, and with all original packaging intact.
• Items that are marked as “non-returnable” due to hygiene reasons, such as custom-made or personalized products, are not eligible for return.

Exchange Policy

• If the item you receive is damaged, defective, or does not match the description, we will exchange it for the correct product.
• To initiate an exchange, please contact our customer service team within 7 days of receiving your item.

Return Process

• To start a return or exchange, simply contact our support team at info@thepalettebyazraijaz.com with your order details.
• We will provide you with a return shipping label and instructions on how to send the product back.

Refunds

• Once we receive your return, we will process your refund to the original payment method, minus any applicable shipping fees.
• Please note that it may take up to 7 business days for the refund to reflect in your account.

We want you to have the best shopping experience possible, and we are here to assist you with any issues or questions you may have.